Privacy Policy

Welcome to KONET!

We are very pleased that you are visiting our website and we thank you for your interest in our company and our first-class services (collectively, our "services"). The protection and security of data are very important to us in connection with the use of our website. We would therefore like to take this opportunity to inform you about the personal data we collect when you visit our website and how we use such data.

Please read this privacy policy regularly, as changes in legislation or in the internal provisions of our company may change its content. You may call us or contact us by email regarding the Privacy Policy at any time.

1. Controller and scope

The controller within the meaning of the General Data Protection Regulation (hereinafter the "GDPR") and other national data protection laws is:

KONET
5 Stefanou Veldemiri St., Sykies
56625 Thessaloniki
Greece
General Commercial Registry (GEMI) No.: 134646304000
VAT No.: 153133759
Phone: +30 2310 501800, +30 2310 537638
Email: support@konet.gr
Website: konet.gr

This privacy policy applies to the KONET website accessible at konet.gr (hereinafter the "website").

2. Data Protection Officer

You may contact the KONET Data Protection Officer at any time at the telephone numbers or the email address of our company stated above.

3. Principles of data processing

The term personal data refers to all information relating to an identified or identifiable natural person. It includes, for example, information such as your name, age, address, telephone number, date of birth, email address, IP address and user behavior. Information that does not allow us to identify you (or would allow us to do so only with disproportionate and unreasonable effort), for example anonymous information, is not classified as personal data. The processing of personal data (for example the collection, retrieval, use, storage and transfer of personal data) always requires a legal basis or your consent. Processed personal data are erased as soon as the purpose for which they were collected has been fulfilled and the statutory retention periods no longer apply.

Where we process your personal data in order to provide specific services to you, the following information explains the specific procedures, the scope and purpose of the data processing, the legal basis on which it relies and the storage period in each case.

4. Individual processing activities

4.1 Provision and use of the website

a. Nature and scope of data processing

When you access and visit our website, we collect the personal data that your browser automatically sends to our server. This information is temporarily stored in a so-called log file. When you use our website, we collect the following data, which are technically necessary to display the website and to ensure its security and stability:

• IP address of the requesting computer or device
• Date and time of access
• Name of the URL and of the requested file
• URL of the website from which access was made (referrer)
• Your browser, the operating system of your device or computer and the name of your internet service provider (ISP)

b. Legal basis

Article 6(1)(f) GDPR serves as the legal basis for the data processing activities described in detail in the previous section. The processing of the specified data is essential for accessing the website and therefore serves a legitimate interest of our company.

c. Storage period

The specified data will be erased as soon as they are no longer needed to display the website. The collection of the data is necessary for making the website available. The storage of the data in log files is necessary for the operation of the website. The user therefore has no right to object to the collection and storage. In certain cases the data may be stored for other purposes where required by law.

4.2 Registration / User account

a. Nature and scope of data processing

Our website offers you the option to register as a user by submitting your personal data. Your registration is required for the conclusion of a contract with us or for pre-contractual activities relating to the provision of permanent access to the services for which you have registered.

We use your processed data to create a personalized user account for you, which you can use to access specific content and services such as website hosting, servers, domain names, SSL and security, email, the management system and our website in general.

We process your email address in order to send you your login details if you forget them.

You can see in detail the personal data we process during registration in the following overview:

• Full name
• Email address
• Address
• Date of birth
• IP address
• Contact telephone number
• Payment information

b. Legal basis

The processing of the above personal data serves the performance of a contract between you and KONET or the implementation of pre-contractual activities in accordance with Article 6(1)(b) GDPR.

You may withdraw your consent to the use of your personal data at any time with effect for the future by sending an email to the email address stated above in section 1 or to the Data Protection Officer.

c. Storage period

The processed data will be erased as soon as they are no longer necessary for the purposes of performing the contract. It may also be necessary to retain your personal data on file after the performance of a contract in order to comply with legal or contractual requirements. In certain cases, the data may be stored for other purposes where required by law.

d. Cancellation of registration

You may cancel your registration as a user at any time. You may also request changes to your personal information. To do so, use our management system or contact us at konet@konet.gr.

However, if the processed data are necessary for the purposes of performing the contract or the pre-contractual activity, they may be erased early only insofar as legal and contractual obligations permit.

4.3 Newsletter

a. Nature and scope of data processing

Our website offers you the option to subscribe to our free newsletter. If you wish to subscribe, we require the following information from you:

• Email address

Your personal data will not be disclosed to third parties in connection with the newsletter.

Newsletter subscriptions are based on the so-called double opt-in method. This means that we will only send you newsletters if you click the link in an email sent to you to confirm your subscription. This measure is needed to confirm that your newsletter subscription is intentional. You will need to confirm your subscription immediately after receiving the confirmation email, otherwise your details will be automatically deleted from our database.

b. Legal basis

The processing of your email address for the purpose of sending newsletters is based on the following voluntary declaration of consent in accordance with Article 6(1)(a) GDPR:

Declaration of consent:
By entering my data and clicking the "Send" button, I consent to the processing of my email address for the purpose of receiving regular newsletters. I may unsubscribe from the newsletter at any time by clicking the relevant link at the end of each newsletter. I have read and accept the current privacy policy. I may withdraw my consent to the collection of my personal data collected during the registration process at any time by contacting konet@konet.gr.

You may withdraw your consent to the use of your personal data at any time with effect for the future by sending an email to the email address stated above in paragraph 1 or to the Data Protection Officer.

c. Storage period

Your email address will be stored for as long as you are subscribed to the newsletter. Your email address will be erased when you unsubscribe from the newsletter. In certain cases, the data may be stored for other purposes where required by law.

d. Personalized advertising

We may process existing customer data of customers who hold a customer account and are subscribed to the newsletter in order to recommend to them individually services of ours that may be of interest to them. This is done on the basis of a balancing of interests in accordance with Article 6(1) GDPR. You may object to the processing of this personal data at any time by contacting konet@konet.gr. We will then stop processing your data for this purpose in the future.

4.4 Contact form

a. Nature and scope of data processing

You may contact us through a contact form available to you on our website. You will be informed of this privacy policy when you submit your message through the contact form in order to obtain your consent, unless you are already a registered user or customer. When you use the contact form, the following personal data are collected and processed through the form:

• Full name
• Email address
• Customer number (optional)

We require your email address in order to classify your request and send you a reply. Your personal data are not disclosed to third parties when you use the contact form.

b. Legal basis

The processing of the data for the purposes of communication as described above (paragraph 4. a.) is based on the following voluntary declaration of consent in accordance with Article 6(1)(a):

By entering my data and clicking the "Send" button, I consent to the processing of my email address, my name and customer number and the content of my message for the purpose of replying to my contact message. I have read and accept the current privacy policy. I may withdraw my consent at any time with effect for the future by contacting konet@konet.gr.

You may withdraw your consent to the use of your personal data at any time with effect for the future by sending an email to the email address stated above in section 1 or to the Data Protection Officer.

c. Storage period

We will erase the personal data we collected from you through the contact form as soon as we have reviewed your question and completed the request. In certain cases, the data may be stored for other purposes where required by law.

4.5 Order form

a. Nature and scope of data processing

The order form consists of data fields that you can fill in on our website. Users who fill in the order form will enter the following personal data in order to obtain various services (e.g. orders, quotes):

• Title
• Full name
• Address
• Postal code
• City/Area
• Country
• Company name
• Tax office
• VAT No.
• Email address
• Phone

b. Legal basis

The processing of the above personal data serves the performance of a contract between you and KONET or the implementation of pre-contractual activities in accordance with Article 6(1)(b) GDPR.

You may withdraw your consent to the use of your personal data at any time with effect for the future by sending an email to the email address stated above in section 1 or to the Data Protection Officer.

c. Storage period

The storage period for the above personal data depends on the nature of your request. Your data will normally be erased to the extent that the purpose of your communication no longer applies and storage of the data is no longer required by law.

4.6 Contact options on our website

a. Nature and scope of data processing

Every user of this website may send their questions or requests to the email addresses shown on our website. Questions or requests are processed by the competent department. The data we collect in this case are limited to the email address of the email account you used to contact us and any other personal data you disclose to us in the context of your question or request.

b. Legal basis

The lawfulness of the data collection is based on Article 6(1)(f) GDPR, as both you and we have an interest in communicating with each other and we, as a company, have a legitimate interest in processing the data described in detail in the previous paragraph in order to respond to your question or request.

c. Storage period

The storage period for the above personal data depends on the nature of your request. Your data will normally be erased to the extent that the purpose of your communication no longer applies and storage of the data is no longer required by law.

5. Disclosure of data

We will disclose your data to third parties only if:

• You have given your express consent in accordance with Article 6(1)(a) GDPR
• Doing so is lawful and necessary to fulfill our contractual obligations to you in accordance with Article 6(1)(b) GDPR
• We are required by law to do so in accordance with Article 6(1) GDPR
• The disclosure is necessary to protect our legitimate interest or for the establishment, exercise or defense of legal claims of our company in accordance with Article 6(1)(f) GDPR.

KONET does not sell personal data to third parties or to its partners.

6. Use of cookies

a. Nature and scope of data processing

A cookie can generally be defined as a piece of data stored on a customer's electronic device (i.e. computer, phone, tablet, etc.) that can identify information about that particular customer. KONET uses both session cookies and persistent cookies. Session cookies are cookies that expire when you close your browser and do not remain on your computer. Persistent cookies are cookies that are stored on your computer for a specific period of time. The purpose of using these cookies (whether session cookies or persistent cookies) is to optimize our interaction with you so that we provide a better user experience. By using the services of KONET, you agree to the general acceptance of the Personal Data Protection Policy and, consequently, to the use of KONET cookies.

Below are some examples of the cookies created by KONET, their type and the purpose each of them serves. Please note that the list below may not be exhaustive:

A. PHPSESSID – This is the most common cookie used by most PHP-based websites. It is used to store the unique session ID of each visitor and allows variables to be remembered and passed between pages. It is mainly used to track the user's login and progress in their shopping cart. Since this is a session-only cookie, it will expire as soon as the browser is closed.

B. UID/PW – These two cookies are used for the "Remember me" function in our Client Area. They are created only if you select the "Remember me" option when you log in to our Client Area. The purpose of this cookie is to ensure that your login is saved so you do not need to log in again every time you visit our website. These two cookies are persistent and will last 365 days, unless you log out of our Client Area.

C. AffiliateID – This cookie is created if you have been referred to us by one of our affiliates. The purpose of this cookie is to store the ID of the affiliate who referred you to us, so that if you place an order within 90 days after the referral, our affiliate is credited for it. This cookie is persistent and will last 90 days.

At any time, if you wish to remove these persistent cookies, you are free to consult your browser's documentation for the instructions needed to remove any persistent cookies related to KONET.

b. Legal basis

The legal basis for the processing of personal data using cookies is Article 6(1)(f) GDPR for the purposes described in the paragraph above. If you have given your consent to the use of cookies in response to a notice on our website, the lawfulness is also based on Article 6(1)(a) GDPR.

c. Storage period

The information will be erased as soon as the data provided to us through cookies are no longer necessary to fulfill the purposes described in the previous paragraphs. In certain cases, the data may be stored for other purposes where required by law.

d. Configuring your browser settings

Most browsers are set to accept cookies by default. However, you can configure your browser to accept only certain cookies or none at all. Please note, however, that you may not be able to use all the functions of our website if cookies are disabled in your browser settings. You can also use your browser settings to delete cookies already stored in your browser. In addition, you can set your browser to notify you every time a cookie is about to be stored. As browsers differ in their functionality, please refer to your browser's help menu for information on adjusting the configuration options.

We recommend that you install specific add-ons if you wish to see a complete overview of all third parties with access to your browser.

7. Tracking and analytics tools

We use tracking and analytics tools to ensure that our website is continuously optimized and that its design is appropriate for its purpose. Tracking measures also allow us to collect statistics on user behavior on our website and to use the information obtained to further improve our online services. These interests justify the use of the tracking and analytics tools described below in accordance with Article 6(1)(f) GDPR. If you have given your consent to the use of cookies in response to a notice on our website, the lawfulness is also based on Article 6(1)(a) GDPR. The purpose of the tracking and analytics tools and the data they process can also be found in the following descriptions. You can use the cookie settings of our website to enable and disable the tracking and analytics tools at any time.

7.1 Google Analytics

This website uses Google Analytics, a web analytics service of Google Inc., 1600 Amphitheatre Parkway, Mountainview, CA 94043 USA ("Google"). Google Analytics uses so-called cookies. Cookies are small text files that are stored on your computer and allow an analysis of your use of our website.

The information generated by the cookies about your use of our website, such as the time, location and frequency of your visits, is usually transmitted to and stored on a Google server in the United States. The collection of personal data other than your IP address by the cookies set by Google Analytics cannot be ruled out when using Google Analytics. Please note that Google may disclose this information to third parties where required by law or where a third party processes the information on behalf of Google.

Google will use this information on behalf of the website operator to evaluate the use of the website, to compile reports on website activity and to provide other services relating to the use of the website and the internet to the website operator. According to Google, Google will not associate the IP address transmitted by your browser in the context of Google Analytics with other data held by Google.

You can prevent cookies from being stored on your computer by adjusting the relevant settings in your browser. However, please note that if you do so, you may not be able to use all the functions of this website in full.

The collection of personal data other than the IP address by the cookies set by Google Analytics cannot be ruled out. In addition to disabling tracking cookies as described in the previous paragraph, you can also prevent Google Analytics from collecting information about your use of our website and transmitting it to Google Analytics by downloading and installing the browser add-on available at https://tools.google.com/dlpage/gaoptout?hl=en. This add-on prevents information about your visit to the website from being sent to Google Analytics. The add-on does not prevent any other form of analysis.

This website uses Google Analytics with the "anonymizeIp" extension to ensure the best possible protection of your personal data. The code deletes the last 8 bits of IP addresses, so that your IP address is anonymized when collected (so-called IP masking). Google truncates and thereby anonymizes IP addresses within the Member States of the European Union and in other countries that are parties to the Agreement on the European Economic Area before they are sent to the USA. Only in exceptional cases is the full IP address sent to a Google server in the USA and truncated there.

7.2 Google reCAPTCHA

For greater security on some of our pages, we use the reCAPTCHA service from Google Inc. This helps us distinguish whether requests to our website are made by a natural person or by a machine or automated processing. For this purpose, the IP address and any other data required by Google for the reCAPTCHA service are sent to Google. For more information about the privacy policy of Google Inc., please refer to https://policies.google.com/privacy?hl=en.

8. Hyperlinks

Our website contains so-called hyperlinks to websites operated by other providers. Activating a hyperlink will take you directly to the website of the respective provider. You can recognize the transfer, for example, by the change of the URL. We cannot accept any responsibility for the confidential handling of your data on these websites, as we have no influence over the compliance of these companies with data protection regulations. Please refer directly to the website concerned for information on how your personal data are handled.

9. Other external services

9.1 Google Maps - Places

a. Nature and scope of data processing

This website uses Google Maps Places, an address autocomplete service of Google Inc., 1600 Amphitheater Parkway, Mountainview, CA 94043 USA ("Google"). This means that your IP address and, where applicable, the address you entered will be transferred to Google in the USA. Google may transfer this information to third parties where required by law or where third parties process these data on behalf of Google.
For more information from Google, as well as on privacy rights and settings, please visit https://policies.google.com/privacy?hl=en.

b. Legal basis

Article 6(1)(f) GDPR serves as the legal basis for the data processing activities described in detail in the previous paragraph. The processing of the specified data is an essential part of accessing the website and therefore serves a legitimate interest of our company.

9.2 Zendesk Chat

a. This website uses Zendesk Chat, a real-time communication service of Zendesk Inc., 1019 Market St, San Francisco, CA 94103 USA (Zendesk). This means that the email address, full name or other identifier you use when registering a User Account through our real-time communication service will be transferred to Zendesk. This information may be transferred to Zendesk in countries within the EEA, the USA or other countries and regions. Zendesk may transfer this information to third parties where required by law or where third parties process these data on behalf of Zendesk. For more information from Zendesk, as well as on privacy rights and settings, please visit https://zendesk.com/company/customers-partners/privacy-policy/

b. Legal basis

Article 6(1)(f) GDPR serves as the legal basis for the data processing activities described in detail in the previous paragraph. The processing of the specified data is an essential part of accessing the website and therefore serves a legitimate interest of our company.

9.3 Zendesk Support

a. KONET uses Zendesk Support, a support ticket and communication service of Zendesk Inc., 1019 Market St, San Francisco, CA 94103 USA (Zendesk). The personal data processed by Zendesk depend on the information the user provides in messages and communication channels (e.g. email address). This information may be transferred to Zendesk in countries within the EEA, the USA or other countries and regions. Zendesk may transfer this information to third parties where required by law or where third parties process these data on behalf of Zendesk. For more information from Zendesk, as well as on privacy rights and settings, please visit https://zendesk.com/company/customers-partners/privacy-policy/

b. Legal basis

The lawfulness of the data collection is based on Article 6(1)(f) GDPR, as both you and we have an interest in communicating with each other and we, as a company, have a legitimate interest in processing the data described in detail in the previous paragraph in order to respond to your question or request.

9.4 Spamexperts services

a. KONET uses the services of Solarwind Worldwide LLC, 7171 Southwest Parkway, Bldg 400, Austin, Texas 78735, USA (Spamexperts). These services analyze email traffic, which may contain Users' Personal Data, for the purpose of filtering email from messages and content identified as SPAM or malicious. Spamexperts may transfer this information to third parties where required by law or where third parties process these data on behalf of Spamexperts, and the data may be transferred to Spamexperts, its Group companies and third parties within and outside the EEA countries. For more information from Spamexperts, as well as on privacy rights and settings, please visit https://spamexperts.com/about/legal-information/privacy-policy

b. Legal basis

The processing of the above personal data serves the performance of a contract between you and KONET or the implementation of pre-contractual activities in accordance with Article 6(1)(b) GDPR.

You may withdraw your consent to the use of your personal data at any time with effect for the future by sending an email to the email address stated above in section 1 or to the Data Protection Officer.

9.5 Cloudflare

a. KONET uses the CDN services of Cloudflare, Cloudflare Inc., 101 Townsend St, San Francisco, CA 94107 USA (Cloudflare), a service that distributes the content of its services using servers located in various countries in order to optimize the performance of its services. The personal data processed depend on the features and the way this service is integrated into each website hosting account. Cloudflare's function is to filter communications between a website and the browser of each of its visitors/users. Given the wide distribution of data through this system, it is difficult to determine the locations to which content that may contain personal data is transferred. The various types of data collected are described in the Cloudflare privacy policy. For more information from Cloudflare, as well as on privacy rights and settings, please visit https://cloudflare.com/gdpr/introduction/

b. Legal basis

The processing of the above personal data serves the performance of a contract between you and KONET or the implementation of pre-contractual activities in accordance with Article 6(1)(b) GDPR.

You may withdraw your consent to the use of your personal data at any time with effect for the future by sending an email to the email address stated above in section 1 or to the Data Protection Officer.

10. Right of access

The GDPR provides that you, as the data subject whose data are processed, have the following rights:

• In accordance with Article 15 GDPR, you may request information about your personal data that we process. In particular, you may request information about the purposes of the processing, the categories of personal data concerned, the categories of recipients to whom the personal data have been or will be disclosed, including recipients in third countries or international organizations, the envisaged period for which the personal data will be stored, the existence of the right to request from us rectification or erasure of your personal data or restriction of the processing of your personal data or to object to such processing, the existence of the right to lodge a complaint, the source of your personal data where they were not collected by us, and the existence of automated decision-making, including profiling, and any meaningful information about your data.
• In accordance with Article 16 GDPR, you may demand the immediate rectification of inaccurate or incomplete personal data stored by us.
• In accordance with Article 17 GDPR, you have the right to request the erasure of your personal data stored by us, unless the processing is required for exercising the right of freedom of expression and information, for compliance with a legal obligation, for the performance of a task carried out in the public interest or in the exercise of official authority vested in us, or for the establishment, exercise or defense of legal claims.
• In accordance with Article 18 GDPR, you have the right to restrict the use of your personal data if you contest the accuracy of the data, if the processing is unlawful, or if we no longer need the personal data and you oppose their erasure because you wish to establish or exercise, or must defend, legal claims. Your right under Article 18 GDPR remains unaffected if you have objected to the data processing in accordance with Article 21 GDPR.
• In accordance with Article 20 GDPR, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to transmit your data to another controller.
• In accordance with Article 7(3) GDPR, you have the right to withdraw consent previously given at any time. As a result, you will no longer allow us to continue processing your data on the basis of your consent in the future.
• In accordance with Article 77 GDPR, you have the right to lodge a complaint with a supervisory authority. You may contact the supervisory authority of the Member State of your habitual residence, your place of work or the place of the alleged infringement.

11. Right to object

With regard to the processing of your personal data on the basis of legitimate interests in accordance with Article 6(1)(f) GDPR, you have the right under Article 21 GDPR to object to the processing of your data on grounds relating to your particular situation or where your objection concerns direct marketing. With regard to direct marketing, you have a general right to object without giving a specific reason, and we must take the appropriate measures.

12. Children

Our website, services and management systems are not intended for use by children under the age of 18, and KONET does not collect, store, share or use the personal data of children under the age of 18. If you are under the age of 18, please do not provide personal data, even if our website or services request it. If you are under the age of 18 and have provided personal data, please ask your parents or guardians to notify KONET, and KONET will delete all such personal data.

13. Security and data protection measures

We undertake to protect your privacy and to treat your personal data confidentially. We have implemented extensive technical and organizational measures to prevent the manipulation, loss or misuse of your personal data stored on our servers. These measures are regularly reviewed and adapted to reflect technological developments. They include the use of recognized encryption methods (SSL or TLS).

Please note, however, that the structure of the Internet allows persons and institutions outside our sphere of control to disregard the data protection regulations and security measures described in detail in the previous paragraph. In particular, data transmitted without prior encryption – for example by email – can be read by third parties. We have no technical influence in this respect. It is the user's responsibility to protect the data they provide against misuse through encryption or other appropriate means.

14. Changes to the Privacy Policy

If we decide to change the privacy policy, we will publish these changes on this page and update the Privacy Policy amendment date below.

The Privacy Policy was last updated on 02/01/2019.