The SpamExperts Incoming Email Protection service provided by Konet (free with Semi Dedicated Hosting and as an add-on for Web Hosting, Reseller Hosting and VPS Hosting) lets you protect your email from spam and phishing.
You can also train the Spam filter so that it becomes even more accurate, learning from the emails that you consider unwanted.
Step by step: Training Spam via the SpamExperts Control Panel
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Log in to cPanel
– Log in to your account.
– Go to the Email section and click Professional Spam Filter. -
Access the SpamExperts Control Panel
– In the menu on the left, find the General.
– Select Train Spam. -
Choose the training method
There are two options:-
Drag & Drop:
Drag the unwanted email from your Webmail or Email Client (Outlook, Thunderbird, etc.) into the special box that appears. -
Upload a file (.eml or .msg):
Save the unwanted email to your computer and upload it using the Browse → Upload.
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Confirmation
– If the process completes successfully, a green success indicator will appear.
– From now on, the algorithm will recognize similar spam emails and filter them automatically.
Note: On new accounts you may need to train the filter more than once until it correctly “learns” the characteristics of unwanted email.
Frequently Asked Questions (FAQ)
1. Which plans include SpamExperts for free?
The Incoming & Outgoing Email Protection service is free on all Semi Dedicated Hosting plans. On Web Hosting, Reseller Hosting and VPS Hosting it can be added as an add-on.
2. How many emails do I need to upload for it to be trained properly?
Usually a few examples are enough. However, the more emails you train, the more accurate the filter becomes.
3. Can I also train “good” emails (ham) so that they are not blocked?
Yes. SpamExperts supports both Train Spam and Train Not Spam, to improve the accuracy of the filter.
4. What format should the file be in?
The supported formats are .eml and .msg. These can be exported from most Email Clients.
5. What if spam keeps getting through?
You can repeat the training process or open a ticket with Konet Support so that we can fine-tune the filter more specifically for you.