All Knowledge Base articles
Every Konet guide on one page, by category: web hosting, cPanel, email, domains and the Client Area.
- Web Hosting (99)
- Email (12)
- Domain Names (23)
- Client Area (13)
- FAQs and Pre-sales Questions (17)
- Documentation (6)
- Support (1)
Web Hosting
99 articles
- AccelerateWP – What it is, how it works and when it helps you AccelerateWP is a tool created by CloudLinux to make WordPress sites load faster, without you needing any technical knowledge. It automatically…
- Card payments on my shop stopped after a server change, what do I do Some bank payment gateways accept requests only from the IP address you have registered with them. When your shop moves to a new server, the IP…
- cPanel Account Preferences – Display and personal settings Account Preferences is the cPanel section where you can set your personal preferences for language, timezone and the general appearance of the…
- cPanel Address Importer - Bulk creation of email accounts and forwarders The Address Importer tool in cPanel lets you create many email accounts or email forwarders at once, using CSV or Excel (XLS) files. It is…
- cPanel Autoresponders - Detailed guide to settings, examples and best practices The Autoresponders tool in cPanel lets you set up automatic replies to incoming messages for specific email addresses. Useful for holiday periods…
- cPanel AWStats – Detailed website traffic statistics AWStats is a powerful statistics tool provided in cPanel that lets you monitor your website's traffic with charts and detailed reports. It analyzes…
- cPanel Backup - Detailed guide to creating and downloading backups Backup in cPanel is the tool that lets you create full or partial backups of your hosting account. With it you can download files, databases or your…
- cPanel Backup Wizard - Guide to creating and restoring backups Backup Wizard is a cPanel tool that guides users step by step to create or restore backups. It is friendlier and simpler than the classic Backup…
- cPanel Bandwidth – Monitoring your website's data usage Bandwidth in cPanel shows you how much data has been transferred to and from your hosting account. It measures the total traffic of your website…
- cPanel BoxTrapper - Complete guide to usage and configuration BoxTrapper in cPanel filters spam using challenge-response: when a mailbox with BoxTrapper enabled receives email from an unknown sender, it…
- cPanel Calendars and Contacts Management - Calendars and lists The Calendars and Contacts Management feature in cPanel lets you manage the calendars and contact lists you have created through the CalDAV and…
- cPanel Calendars and Contacts Setup with CalDAV and CardDAV The Calendars and Contacts Configuration feature in cPanel lets you set up calendar and contact synchronization through the CalDAV and CardDAV…
- cPanel Calendars and Contacts Sharing - Features The Calendars and Contacts Sharing feature in cPanel lets you share calendars and contact lists with other users, using the CalDAV and CardDAV…
- cPanel Change Language – Change the interface language The Change Language option in cPanel lets you change the display language of the control panel, so you can adapt the interface to your own needs…
- cPanel Configure Greylisting - How to handle it The Configure Greylisting feature in cPanel gives you one more mechanism for protection against unwanted mail. Greylisting temporarily delays…
- cPanel Contact Information – Notification and contact settings Contact Information in cPanel is the section where you enter your contact details, so that you receive notifications from the system about important…
- cPanel Cron Jobs – Automating tasks on the server Cron Jobs in cPanel are a way to automatically run tasks or scripts at predefined time intervals. Cron is a scheduler widely used on Linux servers…
- cPanel Database Wizard - Guide to creating databases Database Wizard is a cPanel tool that guides you step by step to create a new MySQL database and a user, and to add the user to the database.
- cPanel Default Address - Detailed guide to catch-all, settings and best practices The Default Address tool in cPanel determines what happens to messages sent to non-existent or incorrect addresses on your domain. In other words…
- cPanel Directory Privacy - Guide to password-protecting folders Directory Privacy in cPanel is a tool that lets you protect specific folders of your hosting account with a password. When a visitor tries to access…
- cPanel Disk Usage - Detailed guide to monitoring disk space Disk Usage in cPanel shows you in detail how the storage space in your hosting account is being used. With this tool you can quickly see which…
- cPanel Domains - Managing Domain Names and Subdomains Domains is cPanel's central tool for managing the domain names connected to your hosting account. With it you can:
- cPanel Dynamic DNS - Automatically update the IP address of a domain or subdomain cPanel's Dynamic DNS (DDNS) lets you automatically update the IP address associated with a domain or subdomain whenever it changes. It is ideal when:
- cPanel Email Deliverability - A detailed guide to understanding and improving deliverability The Email Deliverability section in cPanel is a tool that shows you whether your domain is correctly configured so that outgoing emails reliably…
- cPanel Email Disk Usage - Disk usage of your email The Email Disk Usage feature in cPanel lets you check and manage the space your email takes up on the server. With this tool you can see which email…
- cPanel Email Encryption and GnuPG The Encryption feature in cPanel lets you protect your mail using GnuPG (GNU Privacy Guard) technology. With it you can create and manage encryption…
- cPanel Email Filters - A detailed guide to user-level filtering The Email Filters tool in cPanel lets you create filtering rules for individual email accounts. Unlike Global Email Filters, which apply to the…
- cPanel Email Routing - Detailed guide to settings and features The Email Routing tool in cPanel is where you define how email messages are routed for a domain. In other words, this is where you choose whether…
- cPanel Error Pages – Creating and customizing error pages The Error Pages tool in cPanel lets you create and edit the pages shown to visitors when errors occur, such as 404 Not Found, 403 Forbidden or 500…
- cPanel Errors – Viewing and diagnosing website errors Errors in cPanel is a diagnostic tool that shows the latest errors of your website, such as PHP errors, 404 Not Found, 403 Forbidden or 500 Internal…
- cPanel File Manager - A detailed guide to its use and features The File Manager in cPanel is a tool that lets you manage all the files of your website directly from your browser, without needing an external FTP…
- cPanel Forwarders - Detailed guide to creating and managing email forwarding The Forwarders tool in cPanel lets you forward messages arriving at an email address to one or more other addresses, without having to create…
- cPanel Git Version Control - Usage guide and access restrictions Git Version Control is a tool that lets you manage Git repositories directly from cPanel. With it you can create or clone repositories, organize…
- cPanel Global Email Filters - A detailed guide to creating and managing filters The Global Email Filters tool in cPanel lets you create filtering rules that apply to all email accounts of a domain. It is the central place to…
- cPanel Hotlink Protection – Protect your images and files from being copied Hotlink Protection is a cPanel tool that prevents the images, videos and other files of your site from being embedded directly in other websites…
- cPanel Images - Complete guide to managing images cPanel Images is a tool that lets you manage images directly from your hosting account, without the need for external software. From its interface…
- cPanel Indexes – Controlling how folders are displayed on your website The Indexes tool in cPanel controls how your website's folders are displayed when they do not contain an index file (such as index.html or…
- cPanel IP Blocker – How to block unwanted visits and attacks IP Blocker is a cPanel security tool that lets you block specific IP addresses or entire IP ranges from accessing your website. This way you can…
- cPanel Leech Protection – Protection against password abuse Leech Protection is a cPanel tool that protects restricted-access folders by preventing the mass use or sharing of their passwords. If you have a…
- cPanel Manage My Databases - Complete guide to creating and managing databases The Manage My Databases feature in cPanel lets you create and manage MySQL/MariaDB databases and connect them to your websites and applications. It…
- cPanel Manage Team – Share access and roles with collaborators Manage Team is a modern cPanel feature that lets you create separate accounts for partners, developers or employees, giving them access only to the…
- cPanel ModSecurity – Protecting applications and websites from attacks ModSecurity is a Web Application Firewall (WAF) that works at web server level and protects your website from malicious activity, such as SQL…
- cPanel MultiPHP INI Editor – Managing PHP settings The MultiPHP INI Editor tool in cPanel lets you manage basic PHP settings, such as memory_limit, upload_max_filesize, post_max_size and…
- cPanel MultiPHP Manager – Why not to use it and when to choose PHP Selector (CloudLinux) MultiPHP Manager is a cPanel tool that lets you choose the PHP version per domain or directory. It relies on the ea-php (EasyApache) packages of…
- cPanel Optimize Websites - Enable compression and improve speed The Optimize Websites tool in cPanel lets you enable compression of HTML, CSS, JavaScript and image files before they are sent to the visitor. This…
- cPanel Password & Security – Change your password and strengthen account security The Password & Security section in cPanel lets you change your account password and make sure it stays protected from unauthorised access. This…
- cPanel Professional Spam Filter - Logging in to the SpamExperts Control Panel The Professional Spam Filter feature opens the SpamExperts control panel for your domain, where you centrally manage incoming email filtering…
- cPanel Raw Access – Analyzing traffic through the server logs Raw Access in cPanel lets you download your website's complete log files, without any processing or filtering. They include all visits, requests, IP…
- cPanel Redirects - Redirecting Websites and Pages Redirects in cPanel lets you redirect visitors from one page or domain to another. It is useful when:
- cPanel Remote Database Access - Guide and access policy Remote Database Access in cPanel lets you connect to a MySQL/MariaDB database in your account from a computer or application outside the server…
- cPanel Site Publisher - Create a Basic Website in Minutes Site Publisher in cPanel is an easy-to-use tool that lets you instantly create a simple website without having to upload files or have any…
- cPanel Site Quality Monitoring – Monitoring website operation and availability Site Quality Monitoring is a modern cPanel tool that automatically monitors your website's availability (uptime), load speed and technical errors…
- cPanel Sitejet Builder - Build a Website Quickly and Easily Sitejet Builder is the modern visual website builder included in cPanel. It lets you easily build a complete website without needing programming or…
- cPanel Spam Filters and SpamAssassin The Spam Filters tool in cPanel lets you protect your email from unwanted messages by enabling and configuring Apache SpamAssassin. From this…
- cPanel SSL/TLS – Managing security certificates and enabling HTTPS SSL/TLS is the protocol that allows secure data transfer between the visitor's browser and the website's server. With SSL enabled, your pages load…
- cPanel SSL/TLS Status – Checking and automatically issuing SSL certificates SSL/TLS Status is the cPanel tool that shows you which domains and subdomains have an active SSL certificate, which need renewal and which are not…
- cPanel Track Delivery - Complete guide to reports, diagnosis and field interpretation Track Delivery is the main tool in cPanel for seeing what happened to the outgoing and incoming messages of your mailboxes: whether they were sent…
- cPanel Track DNS – Checking and diagnosing DNS settings Track DNS is a cPanel diagnostic tool that lets you check and monitor how your domain's DNS records are working. With it you can see how domain…
- cPanel Two-Factor Authentication – An extra layer of security for your account Two-Factor Authentication (2FA) is a security feature that adds an extra layer of protection to your cPanel account. Even if someone knows your…
- cPanel User Manager – Manage users and access to services User Manager in cPanel is the central section where you can manage all the users who have access to your account. From here you can view, edit or…
- cPanel Visitors – Viewing website traffic in real time Visitors in cPanel lets you see detailed information about the most recent visitors to your website, directly from the server's access logs. With it…
- cPanel Web Disk - Setup and usage guide Web Disk is a cPanel feature that lets you manage the files of your hosting account as if they were on a local drive on your computer. This is done…
- cPanel Webalizer – Traffic analysis with charts and statistics Webalizer is a cPanel statistics tool that analyses the server log files and presents your website's traffic through easy-to-read charts and tables…
- cPanel Webalizer FTP – Statistics and usage reports for FTP accounts Webalizer FTP is a cPanel tool that lets you monitor the activity of your FTP accounts through detailed charts and statistics. It analyses the…
- cPanel Webmail - Detailed user guide and features The Webmail tool in cPanel gives you direct access to your business email from any web browser, without having to install an external mail client…
- cPanel WordPress Manager by Softaculous - Manage your WordPress installations WordPress Manager by Softaculous is a purpose-built cPanel tool that lets you install, manage and configure your WordPress websites from a single…
- cPanel Zone Editor - Managing DNS Records for Your Domain Zone Editor is the cPanel tool that lets you manage the DNS records of your domain. With it you can add, modify or delete records such as:
- Enabling Redis Object Cache in LiteSpeed Cache for WordPress Object Cache stores the results of frequent database queries, so that the database does not need to be accessed every time a page loads. For…
- How to change PHP settings in cPanel using .htaccess PHP settings define the operating limits of your website (e.g. upload size, available memory, script execution time). At Konet, thanks to CloudLinux…
- How to create a Subdomain in cPanel A Subdomain is an address linked to your main domain that works independently, as a separate website or section of your site.
- How to create an Addon Domain in cPanel In cPanel, every account has a Primary Domain (main domain). Depending on your hosting plan, you can also add more domains to the same account…
- How to Install WordPress with Softaculous - Create a Website in 1 Minute Softaculous Apps Installer is the leading tool you will find in Konet's cPanel. With it you can:
- Imunify360 – Website and server protection through cPanel Imunify360 is a comprehensive security system that protects the server and your websites from malicious attacks, spam, malware and brute-force…
- JetBackup 5 in cPanel - Complete guide to backup, restore and downloads JetBackup 5 is the self-service tool in cPanel for restoring or downloading backups of your account: files, databases, email, even your entire…
- LiteSpeed Redis Cache Manager – Managing and enabling Redis in cPanel LiteSpeed Redis Cache Manager is a tool that lets you enable, disable and manage Redis Object Cache directly from cPanel. Redis is an in-memory…
- LiteSpeed Web Cache Manager – Enabling and managing cache in cPanel LiteSpeed Web Cache Manager is the central cPanel tool for managing the cache provided by LiteSpeed Enterprise Web Server. LiteSpeed caching…
- LSMCD User Manager – Managing Memcached users in cPanel LSMCD User Manager is the cPanel tool that lets you manage the Memcached cache on the server through LiteSpeed Web Server. LSMCD (LiteSpeed…
- Manage FTP Accounts in cPanel, Secure Access for Collaborators Managing FTP accounts is a core cPanel feature that lets you allow collaborators, developers or employees to access specific folders of your…
- phpMyAdmin in cPanel - Complete guide to database management phpMyAdmin is a web-based tool that lets you manage MySQL/MariaDB databases from within cPanel, without the need for the command line.
- Redis vs Memcached, Which Should I Use for Object Caching? Object caching is essential for every modern website or application that relies on dynamic databases. The two most popular technologies are…
- Redis, What It Is and How This Powerful Caching Tool Works Redis (Remote Dictionary Server) is an open-source tool used mainly for in-memory caching and data storage. It was created to speed up data handling…
- Remove www from your domain with .htaccess In most cases it is preferable for your domain to appear clean, without the www prefix. For example: konet.gr www.konet.gr
- Softaculous App Installer – Easy one-click application installation through cPanel Softaculous App Installer is one of the most popular tools in cPanel. It lets you install applications such as WordPress, Joomla, Drupal…
- SPF, DKIM and DMARC in cPanel, how to enable them To enable SPF and DKIM, open Email Deliverability in cPanel ( Authentication in older versions) and click Enable for both. For DMARC, you add a TXT…
- What Is the Difference Between Memcache and Memcached? Many users confuse Memcache with Memcached. Although their names are similar, they are in fact two different things related to the same caching…
- WordPress broke after an update, how do I restore it The quickest way is to use cPanel's JetBackup 5 to restore the whole WordPress site, meaning the files and the database, to the same date before the…
- WordPress Recovery Guide after a Hack, Security Steps & Restoration Website security is critical for every business. However, even with the best protection measures, no platform is 100% invulnerable. If your…
- X-Ray App – Performance analysis and troubleshooting in WordPress The X-Ray App, also known as PHP X-Ray, is a diagnostic tool developed by CloudLinux to help analyze website performance, mainly WordPress. Its…
- Domain has exceeded the max defers and failures per hour – What it means and how to fix it If you see the message “Domain has exceeded the max defers and failures per hour”, it means that your account has exceeded the maximum allowed…
- Force HTTPS via .htaccess - SSL Activation Guide Force HTTPS ensures that all visitors to your website connect via the secure HTTPS protocol instead of HTTP. This way:
- Change the PHP version in cPanel with PHP Selector To change your PHP version, open Software > Select PHP Version in cPanel, pick the version from the list and click Set as current. In the same tool…
- Characters to avoid in file and folder names Using the wrong characters in file and folder names can cause:
- How to enable Memcached on your website Object caching stores the results of database queries so that they are not executed again and again. This reduces the load on the database and makes…
- Are there any limits on using JetBackup? JetBackup is the advanced backup system we offer with all Konet hosting plans. It lets you easily restore files, folders, databases or even your…
- cPanel login, the ways to log in to your account cPanel is the control panel of your hosting account. From it you can create email accounts, upload files, manage databases and perform many other…
- How to Create a Parked Domain (Alias) in cPanel A Parked Domain, also known as an Alias, is a domain that leads to the same website as your main domain. For example:
- How to get SSH access to your cPanel account SSH (Secure Shell) is a protocol that allows secure remote access to your account through commands in a terminal. With SSH you can:
- How to unblock your IP in cPanel (Imunify360) On Konet servers we use CloudLinux Imunify360, a leading security system that automatically blocks IP addresses when it detects suspicious activity…
- How to delete your hosting account content Deleting content is irreversible. Before you delete any file, database or email account, make sure you have created a backup with JetBackup in…
12 articles
- Change a mailbox quota in cPanel, how to increase email storage To change a mailbox quota, open Email > Email Accounts in cPanel, click Manage next to the account, set the new limit in the Allocated Storage Space…
- Create an email account in cPanel, step by step To create an email account, open Email > Email Accounts in cPanel, click Create, choose the domain, enter the name before the @ and a strong…
- Email Encryption Update - Secure SSL/TLS Settings Since May 2018, Konet has upgraded the encryption on its mail servers to align with international security standards. The goal is to better protect…
- Email forwarders in cPanel, is there a limit? At Konet you can create unlimited email forwarders through your cPanel. There is no technical limit on the number of forwarders you can set up…
- How to spot fake emails that look like they come from my provider An email that asks you to click a link and enter your email password so that your mailbox isn't closed, to "release" messages or to keep your…
- How to use an email address without a mailbox with a Forwarder in cPanel In cPanel you can use email addresses that do not exist as a mailbox, only for receiving email. This is done by creating a forwarder to an existing…
- Outlook Office 365, set up automatic CC on all sent emails Setting up automatic CC (Carbon Copy) in Outlook Office 365 lets you send a copy of every outgoing email to one or more addresses. This gives you…
- Setting up cPanel email on iPhone & iPad | Guide Creating and setting up a cPanel email account on iPhone or iPad is a simple process, as long as you enter the settings correctly. Below you will…
- SpamExperts, Training Messages That Are Not Spam (Train Not Spam) The SpamExperts Incoming Email Protection service provided by Konet is designed to filter unwanted mail (spam, phishing, viruses). However, no…
- SpamExperts, Training Spam (Train Spam) in cPanel The SpamExperts Incoming Email Protection service provided by Konet (free with Semi Dedicated Hosting and as an add-on for Web Hosting and Reseller…
- Webmail login for cPanel accounts To log in to webmail, enter the following address in the address bar at the top of your web browser:
- What is the difference between POP3 and IMAP? Which should I choose for my email? When setting up your email account, you will come across two main protocols: POP3 and IMAP. Although both are used to read and manage email, they…
Domain Names
23 articles
- .com domain expiration, what happens next The day after expiry, the.com domain is deactivated and the website and email that use it stop working. For 30 days you can renew it at the normal…
- .gr and .ελ domain renewal, how many years and which periods are allowed A.gr or.ελ domain can only be registered and renewed in multiples of 2 years, meaning 2, 4, 6, 8 or 10 years. The minimum period is 2 years and the…
- .gr Domain Bundles, What Reserved Forms (Homograph Variants) Are & How They Work When you register a Greek domain, the Registry automatically reserves the homograph variants (e.g. with/without accent). In this article you will…
- .gr Domain Owner Transfer: Changing the Registrant with gov.gr Declarations An Owner Transfer changes the owner of a Greek domain to a different person or company. In this article you will find when it is needed, which…
- .gr domain registration steps, from availability check to order In this article you will learn the .gr domain registration steps, how to check whether a Greek domain name is available and which extensions are…
- .gr Domain Registry Contact Details: What Can & Cannot Be Changed Every Greek.gr /.ελ domain has 4 contact types at the Registry. In this article you will learn what they are, what you can change (address, email…
- 2-Character Premium .gr Domains: Prices, Rules & Registration Process Greek domain names with just 2 characters (e.g. "ab.gr", "κν.ελ") belong to the premium category under the regulation of EETT (Hellenic…
- A different domain owner from your account, how to set it At Konet you can set a different domain owner, with details other than those in your account. The process is simple and lets you register domains…
- Activating a .gr Domain Bundle, How to Activate a Reserved Homograph Variant Apart from the reserved forms that are already active, your domain may have reserved but inactive variants. In this article you will learn how to…
- Authorization code (EPP code) for a .gr domain, how to request it You request the authorization code (EPP code) of a.gr or.ελ domain yourself from the Client Area, with no ticket, at any time. The Registry emails a…
- Bulk .gr domain transfer, how to move multiple .gr domains to Konet at once For a bulk transfer of.gr domains, you send us a file with each domain and its Authorization Code, and we transfer them all together. Changing…
- Changing the Registrant Name of a .gr Domain, Company Renaming, Merger, Surname Change An Owner Name Change is used when the same owner changes their name or company name. In this article you will learn when it is needed (company…
- DNSSEC for your domain, what it is and how to enable it with DS records DNSSEC digitally signs your domain's DNS records, so visitors cannot be sent to fake addresses through DNS spoofing or cache poisoning. To turn it…
- Domain expiration, what happens when a .gr, .ελ or international domain expires When a domain expires, it is deactivated the same day and the website and email that use it stop working. A.gr or.ελ domain can be renewed only by…
- Domain transfer steps to Konet, .gr, .ελ and international extensions The domain transfer steps for a .gr or .ελ domain at Konet are few, and the transfer is free, completes instantly and changes neither the holder nor…
- Geographic & Restricted .gr Domains - EETT Rules Some Greek domain names are subject to special rules of the Internet Names Registry (ICS-FORTH) and EETT (Hellenic Telecommunications & Post…
- How domain renewals and Auto Renewal work Auto Renewal is disabled on all domains unless you enable it yourself. While it is disabled, the domain is never invoiced and never renewed…
- How to become a domain name reseller with Konet Konet has been an accredited.GR and.ΕΛ domain name Registrar since 2004 and offers registration, renewal and transfer of domain names in hundreds of…
- How to Change Nameservers on a .gr Domain (DNS Servers) In this article you will learn how to change the nameservers (DNS servers) of a Greek domain, how quickly the changes take effect, and what applies…
- How to transfer a .com domain and other international domains to Konet To transfer a .com domain or other international domain you need the Authorization Code (EPP code) and the domain unlocked at your current Registrar.
- Registering a New Nameserver with the .GR Registry - When It Is Needed In this article you will learn why some nameservers cannot be set directly on a.gr or.ελ domain, when registration with the Internet Names Registry…
- What are the DNS zone update times for .GR and .ΕΛ domains? These times are set by the Registry for.gr and.ελ Internet domain names and cannot be changed or influenced by Registrars. A new.gr domain…
- What does the "Pending Approval" (pendingCreate) status mean for .GR domains? The Pending Approval (pendingCreate) status is the initial stage that every new.GR or.ΕΛ domain enters immediately after its registration is…
Client Area
13 articles
- A domain in your client's name while you pay for it, how it works You can put a domain in your client's name while you pay for it. The registrant details of a domain are separate from the details of the account…
- Client Area login, and what to do if you forgot your password You log in at billing.konet.gr with your email and your password. If you forgot your password, select Forgot Password? on the login page and you…
- Email notification settings, how to choose what you receive Notifications are set per contact, not for the account as a whole. Open contact management, select the contact and tick only the categories you want…
- How to add credits to your account and pay with them Credits are a prepaid balance in your account, used to pay Billing Statements. You add from 25 to 5,000 euros at a time, either by bank transfer, in…
- How to change my billing details or account company name Tax documents are issued with the details of your account in the Client Area. You change the company name, address, VAT number (ΑΦΜ) and tax office…
- How to change your login email without missing notifications The email you log in with is changed from your user profile. Be careful, though, because it is not the same as the address that notifications about…
- How to enable two-factor authentication in the Client Area Log in to the Client Area, open the security settings of your profile and enable two-factor authentication. You will scan a QR code with an…
- How to give a collaborator or developer access to your account You send an invitation to your collaborator's email from user management in the Client Area and choose exactly what they will be able to do. The…
- How to pay by bank transfer so the payment is credited correctly Deposit exactly the amount of the Billing Statement into one of the accounts on the Payment Methods page, with the bank charges paid by the sender…
- How to save a card so your renewals are paid automatically You save your card once from payment method management and set it as the default. From then on, the Billing Statements for services with auto…
- How to view your email history in the Client Area The Client Area contains the history of the messages the system has sent you. You open it from your profile menu and can read any message again…
- I lost access to my authenticator app, how do I unlock my account? Use the backup code you were given when you enabled two-factor authentication. On the screen that asks for the six-digit code there is an option to…
- What is the difference between a user and a contact, and who receives which emails A user logs in to the Client Area with their own credentials and performs actions. A contact does not log in anywhere; it simply receives emails. If…
FAQs and Pre-sales Questions
17 articles
- Dedicated IP on hosting, when you need one A dedicated IP is an IP address that belongs only to your own site or server, and at Konet it comes with every VPS.
- Email client settings for your Konet account To connect your email client (e.g. Outlook, Thunderbird, Apple Mail, mobile phone) to your Konet email address, you need to apply the correct…
- Email sending limit per hour on every hosting plan The email sending limit is the maximum number of outgoing emails your account sends within one hour, and it depends on the plan.
- Hosting activation after you order, when it happens Konet hosting activation happens automatically as soon as your order is paid, and the login details arrive by email.
- Hosting billing cycles, monthly, quarterly, six-monthly or yearly Konet hosting billing cycles are monthly, quarterly, six-monthly and yearly, and you pick the one that suits you when you order.
- Hosting FAQ, common questions about Konet services The hosting FAQ our customers ask most, before and after they buy, with a short answer and a link to the detailed guide for each one.
- Hosting money-back guarantee, 14 days The Konet hosting money-back guarantee lasts 14 days for consumers on every web hosting and semi dedicated hosting plan.
- How to Open a Support Ticket At Konet we want communication with our team to be fast and effective. That is why we offer two ways to open a Support Ticket:
- How to upload files to a support request (ticket) in the Client Area The Konet Client Area lets you open support requests (tickets) and attach files for faster and more complete assistance. Follow the steps below to…
- Konet hosting servers, hardware, NVMe drives and datacenter Konet hosting servers for web hosting, semi dedicated hosting and reseller hosting are Dell PowerEdge R7625 machines with 2× AMD EPYC 9334, in a…
- VAT on hosting prices, when 24% applies VAT on Konet hosting prices is not included in the listed prices and is added to the invoice depending on where you are based.
- Video hosting on web hosting, when it makes sense For video hosting on shared hosting, the best approach is to upload your videos to a video platform and embed them on your site.
- What hosting support covers and what it does not Hosting support covers the server and its services, meaning the hardware, the software, the network, the email filters, security and, on every plan…
- What you need for a website and hosting account migration to Konet For a website or hosting account migration to Konet you need a hosting plan and the access details for your previous provider, and we do the…
- When you need a hosting plan upgrade and how it works You need a hosting plan upgrade when you run out of disk space or your site needs more resources. At Konet it happens whenever you like, in the same…
- Free SSL Certificates on all Konet Hosting plans At Konet we offer free Domain Validation (DV) SSL Certificates with every Web Hosting account, so your website is always secure and trustworthy.
- Backup System Change at Konet, from R1Soft to JetBackup Since March 2023, Konet has adopted a new and more advanced Backup & Restore system: JetBackup.
Documentation
6 articles
- CloudLinux OS - Documentation and resources CloudLinux OS is the most widely used operating system for web hosting servers. It was designed specifically for hosting providers and offers…
- cPanel, introduction and official documentation cPanel is the most widely used control panel for managing web hosting. It provides a user-friendly environment for creating email accounts and…
- Imunify360 - Documentation and resources Imunify360 is a leading security platform for Linux servers, designed specifically for hosting providers. It offers real-time protection with a…
- JetBackup in cPanel - Introduction and official documentation JetBackup is the most modern and reliable platform for managing and restoring backups in cPanel. Unlike other solutions, it offers stability…
- LiteSpeed Cache - Documentation and resources LiteSpeed Cache is LiteSpeed's caching module/plugin that works seamlessly with LiteSpeed Web Server. It supports all major CMSs through the…
- SpamExperts - Documentation and resources SpamExperts is one of the leading platforms for filtering incoming and outgoing email. It protects your domain from spam, phishing, viruses and…
Support
1 article