Credits are a prepaid balance you add to your account and use to pay Billing Statements. You add from 25 to 5,000 euros at a time, either by bank transfer, in which case we record them as soon as we see the amount, or instantly by card or online payment. Note one point before you proceed: credits are non-refundable.
When it makes sense
- You have many domains and services and do not want to pay each Billing Statement separately
- You are a reseller and want your clients' renewals not to stop because something was left unpaid
- You do not want to store a card, but you want renewals to happen automatically
What you need to know before adding
Credits are non-refundable. They are a prepayment for our services. Add an amount you will use, not an amount you might need someday.
The prepayment Billing Statement is not an official tax document. When you add credits, a Billing Statement is issued that documents the deposit. The official invoice or receipt is issued when the credits are used to purchase or renew a specific service, because only then is there a service being invoiced.
Steps
- Log in to the Client Area
- Open Add Funds from the Billing menu
- Enter the amount you want to add
- Choose a payment method
- Complete the payment
Payment methods
Bank transfer. You make the transfer using the details shown, and the credits are added by us as soon as we locate the amount. It is not instant, so do not choose it on the day a domain expires. Write the Billing Statement number in the payment reference, otherwise identification takes longer.
Card and online payments. The top-up is instant and the balance appears in your account as soon as the transaction is completed.
How to pay with credits
When there is an available balance, it is applied automatically to Billing Statements as they are issued. You can also apply it yourself by opening a specific Billing Statement and choosing to pay from the balance. If the balance does not cover the full amount, it covers as much as it can and the rest is paid as usual.
How you will know it worked
The available balance is shown in your account. After a Billing Statement is paid from the balance, the Billing Statement is marked as paid and the balance is reduced accordingly.
Frequently Asked Questions
I made a bank transfer, why don't I see the credits yet?
The credits are recorded manually by us, after we locate the amount in our account. If a reasonable amount of time has passed, send us a request with the proof of transfer.
Why is there a minimum amount?
Adding funds starts at 25 euros and goes up to 5,000 euros per transaction.
I have a balance, why is the Billing Statement still unpaid?
Check whether the balance covers the full amount. You can open the Billing Statement and apply the balance yourself. If it is sufficient and is not applied, send us a request with the Billing Statement number.
I added the wrong amount, can I get it back?
No. The amount remains as a balance and is used for future charges. Credits are non-refundable.
Can I get an invoice for the deposit?
The official tax document is issued when the credits are used for a service, not at the time of prepayment.