Tax documents are issued with the details of your account in the Client Area. You change the company name, address, VAT number (ΑΦΜ) and tax office (ΔΟΥ) yourself from Account Details, in your profile menu, and the change applies to tax documents issued afterwards. Make the change before you pay the next Billing Statement, because an invoice that has already been issued does not change automatically.
What you need before you start
- Access to the Client Area as the account owner or as a user with permission to change the main profile
- The new details as registered with the tax authority, namely company name, VAT number, tax office, business activity and address
Steps
- Log in to the Client Area.
- Select your name at the top right.
- Open Account Details.
- Fill in the Company Name, the address and the VAT number, tax office and business activity fields.
- Click Save Changes.
Your full name and phone number cannot be changed from the form. For these, open a support ticket from your account, so that we know which account the change belongs to.
How you'll know it worked
Open Account Details again and check that the new details appear. The next Billing Statement issued should show the new company name, and the tax document issued after payment will carry these details.
I want an invoice instead of a receipt
Each account receives one type of tax document, invoice or receipt, as set in the Document Type field of its details. An invoice requires the VAT number and tax office to be filled in.
If you want to switch from receipt to invoice or the other way round, fill in the details and notify the Accounts department in writing with a ticket from the Client Area, before payment. If the account is being opened for a company, fill in the company details from registration.
For a company based in another EU country, enter the intra-community VAT number, which must be valid in VIES, and contact us before the first payment.
An invoice was issued with the wrong details, what do I do?
First correct your Account Details so it doesn't happen again. Then open a support ticket with the invoice number and the correct details. A tax document that has been issued can only be corrected as the law allows, usually with a credit note and a new invoice. The sooner you ask, the simpler the correction. If the error is due to details that were entered incorrectly, reissuing may be charged.
I want invoices issued to another company
Tax documents follow the account that pays. If from now on another company pays for all services, change the Account Details as described above.
If only some services should be invoiced to another company, for example to your client, those services need a separate account in that company's details. Within the same account, some services cannot be invoiced to different details. We explain both options in the article on a domain in your client's name while you pay.
My company's name or legal form changed
There are two separate changes here and you need both:
- Your account's billing details. You change them from Account Details, as in the steps above.
- The owner of your .gr domains. A domain's owner details are registered with the Registry and do not change when you change your billing details. For a new company name or legal form with the same VAT number, follow the procedure for changing the owner name of a .gr domain.
The reverse also holds. A domain's registry contacts do not affect your tax documents, as we explain in the article on the contact details of a .gr domain.
The account is passing to a new owner
If the account and its services change owner, for example because the business was sold, this is not a simple change of billing details. We accept requests about an account only from its current owner and only with a support ticket from the Client Area. So open a support ticket from the existing account and describe what is changing. We may ask for documents that support the change.
If the email address that receives notifications also changes, follow the steps for changing your login email without missing notifications.
Frequently Asked Questions
Why can't I see Account Details in the menu?
You logged in as a user without permission to change the main profile. Ask the account owner to make the change. See user permissions.
I changed my details, why does the open Billing Statement show the old ones?
A Billing Statement keeps the details that applied when it was issued. Before you pay it, send us a ticket with its number, so that the tax document is issued with the new details.
Where do I find Konet's VAT number for my accountant?
Our details, including our VAT number and tax office, appear in the Billing Statement emails and on our tax documents. If you need a copy of a tax document, request it with a support ticket.