What is JetBackup?
JetBackup is the advanced backup system we offer with all Konet hosting plans.
It lets you easily restore files, folders, databases or even your entire account on a self-service basis, without needing help from Support.
Is there a limit on using JetBackup?
Yes, there is one single limit, for the security and stability of our infrastructure:
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Up to 10 Restore Requests per hour are allowed.
What counts as a "Restore Request"?
Every restore (full or partial) counts as a restore request:
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If you restore only the public_html folder → it counts as 1 request.
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If you restore only one database → it counts as 1 request.
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If you restore the entire website (files + database) → it counts as 2 requests.
Note: After one hour has passed, the limit resets and you again have up to 10 new restore requests available.
Why does this limit exist?
The limit has been set to:
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Prevent abuse of the system.
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Protect server resources.
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Ensure stable performance for all customers.
This way, all users benefit from fast and reliable restores without delays.
Frequently Asked Questions (FAQ)
1. What happens if I exceed the limit?
JetBackup will stop accepting new restore requests until the hour has passed.
2. Is there a limit on the number of backups I can download?
No, the limit applies only to restore requests. You can download as many backups as you want.
3. Can I ask Support to remove the limit?
No, the limit is server-wide and applies to all accounts.
4. What do you recommend if I need many restores?
Plan ahead. If you need many restores, spread them throughout the day so you can take advantage of the hourly limit reset.
With JetBackup at Konet you are always in control of your data, with clear limits that ensure reliability and fair use for everyone.