To transfer a .com domain or other international domain you need the Authorization Code (EPP code) and the domain unlocked at your current Registrar. Unlike .gr domains, the registrant and the nameservers are not transferred along with
the domain. That is why you set them yourself when ordering: the registrant using a contact written in Latin characters, and the nameservers manually. The transfer of domains from Google Domains works the same way.
How it differs from transferring a .gr domain
With .gr domains, the transfer keeps all of the domain's details intact. With international extensions such as .com, .net, .eu and .me, the new Registrar registers the registrant and the nameservers from scratch. If you do not set them correctly, the domain
may end up with wrong registrant details or with nameservers that do not serve your website and email.
In addition, the transfer is not completed immediately. Confirmation is required on the side of the current Registrar, as described below.
What you need before you start
- The domain unlocked at your current Registrar
- The correct Authorization Code (EPP code) from your current Registrar
- The nameservers the domain currently uses, if you want them to stay the same
- The domain registrant's details, written in Latin characters
- An account in our Client Area at billing.konet.gr
Steps
- Unlock the domain in your current Registrar's control panel.
- Copy the Authorization Code from your current Registrar.
- Note down the nameservers the domain currently uses.
- Log in to the Client Area and create a Contact with the registrant's details, all in Latin characters. You need one contact for each different registrant.
- Go to the Transfer Domain page and enter the domain together with the Authorization Code. Make sure there are no spaces before or after the code.
- Select the contact you created in step 4 as the registrant.
- Enter the nameservers you want the domain to use. Do not leave the default ones. Depending on the current Registrar, our system cannot always read the nameservers the
domain already has. - Complete the order.
- Open the confirmation email that your current Registrar will send you and click the approval link. Once approved, the transfer is completed immediately.
What if no confirmation email arrives
ICANN rules require the current Registrar to send you the confirmation email. In practice, quite a few Registrars do not send it. In that case you do not need to do anything: the transfer completes
automatically, usually within 5 to 7 days, depending on the current Registrar.
How to transfer a domain that uses its Registrar's DNS
If the domain uses the current Registrar's nameservers, its DNS zone, meaning the records that point to where the website and email are located, is held there. This zone is not transferred along with the domain.
Decide before the transfer where the domain's DNS will be served, so that you enter the correct nameservers in step 7. Ask us how we can help you with this.
How will you know the transfer is done?
The domain appears as active in your list of domains in the Client Area. A WHOIS lookup shows the new Registrar and the nameservers you set.
Frequently Asked Questions
The transfer failed immediately.
The most common cause is that the domain is still locked at the current Registrar. Unlock it and submit the order again.
The transfer failed because of a wrong code.
Check for spaces before or after the code. If the code is correct but is rejected, request a new one from your current Registrar.
The registrant details were rejected.
Make sure that all fields of the contact are written in Latin characters, without a single Greek character.
More than 7 days have passed without completion.
Check at your current Registrar whether the transfer is awaiting approval or was rejected, and let us know with a support request.
Extensions that are not transferred automatically
We support automatic transfers for more than 600 extensions. Cypriot .cy extensions are not transferred automatically. For these, please open a support request.